Assistant Manager Workflow Guide

The Shakey's El Monte Intranet is your reference hub — playbooks, training materials, food specs, and printable backup forms. Day-to-day capture (checklists, temps, waste, incident reports) now happens in the Ops tablet app; this guide tells you which to open and when. The site works on any device at shakeyselmonte-intranet.oonce.ai — sign in with your Shakey's email (one-time code).

This guide walks you through what to use and when, organized around your actual shift — opening to close, plus weekly tasks and reference materials.

☀️ Opening Shift

☀️

Opening Workflow

Complete before doors open — 10:30 AM or 4:30 PM

Step	Task	Where to Find It
1	Ready for Revenue Checklist Verify equipment startup, cash drawer, prep levels, dining room readiness	Ops app → Checklist → Open
2	Pre-Shift Meeting Record sales goals, guest focus, menu features, and staff recognition	Checklists → Shift Operations → Pre-Shift Meeting
3	Shift Deployment Assign FOH and BOH positions, note break schedules (10-min rest + 30-min meal per CA labor law)	Checklists → Shift Operations → Shift Deployment
4	Morning Temperature Log Log all cold units (<40°F) and hot holding (>140°F) temperatures	Ops app → TempGuard

🔄 During Your Shift

🔄

Ongoing Shift Tasks

Recurring responsibilities throughout the day

Frequency	Task	Where to Find It
Every 20 min	Restroom Checks Cleanliness, soap, supplies, odor — starting at 11:20 AM through close	Ops app → Checklist → Restroom
Per schedule	Temperature Logs Cold storage, hot holding, and cooking temps at scheduled check times	Ops app → TempGuard
As needed	Waste Log Record any discarded food with cost, reason, and two signatures	Ops app → Buffet Waste
Each batch	Pan Dough Proofing Track proof times for each shelf — load top-down	Checklists → Kitchen Ops → Pan Dough Proofing
Visual check	Hand Washing Compliance Ensure 5-step poster is visible at every handwash sink	Checklists → Food Safety → Hand Washing Procedure

🌙 Closing Shift

🌙

Closing Workflow

Complete before leaving the building

Step	Task	Where to Find It
1	Closing Checklist FOH: dining room, restrooms, windows. BOH: equipment shutdown, storage, deep clean	Ops app → Checklist → Close
2	Security Checklist Verify all locks, safe drop, cash handling, personnel check, exterior walkthrough	Ops app → Checklist
3	Cash Reconciliation & Manager Log Close out registers, complete safe count, record shift notes for next manager	Playbooks → Operations Manual → Cash Handling

📅 Weekly Tasks

📅

Weekly Responsibilities

Recurring inspections and inventory tracking

When	Task	Where to Find It
End of week	Dough Usage Log Beginning count, batches prepped, ending count, waste — thin & pan sizes	Checklists → Kitchen Ops → Dough Usage Log
Weekly	Safety Checklist Full facility inspection: exterior, dining room, kitchen equipment with corrective actions	Ops app → Checklist
Weekly	Pest Management 6-zone inspection: exterior, storage, kitchen, dining room, restrooms, deliveries	Ops app → Checklist

🛠️ Manager Tools

🛠️

Digital Tools

Inventory, Labels, and Equipment now live in the Ops tablet app; Schedule Manager runs here on the intranet

Tool	What It Does	When to Use
Inventory & Recipe Costing	Vendor catalog, product pricing, count sheets, recipe costing with automatic price cascading · On the Ops app (Daily & Monthly Inv)	Ordering, receiving, costing
Label Printing	Print prep labels, date labels, and custom labels via Zebra BLE printer · On the Ops app (Labels)	Prep, rotation, storage
Equipment Manager	Track all restaurant equipment — maintenance schedules, repair history, vendor contacts · On the Ops app (Equipment)	Breakdowns, PM schedules
Schedule Manager	TempGuard temperature check schedules, station assignments, check frequencies · On the intranet (this site)	Setting up temp checks

🚨 Incident Reports

🚨

Incident Report Forms

Fill out immediately when an incident occurs — legal and workers' comp ready

Report Type	When to Use	Where to Find It
Fire	Any fire event — response actions, who was involved, damage assessment	Ops app → Checklist → Emergency Response
Earthquake	After any earthquake — damage, staff/guest safety, building status	Ops app → Checklist → Emergency Response
Food-Borne Illness	Guest or employee reports illness linked to our food — symptoms, timeline, food consumed	Ops app → Checklist → Emergency Response
Customer Injury	Guest injured on premises — slip/fall, burn, allergic reaction	Ops app → Checklist → Emergency Response
Employee Injury	Team member hurt on the job — feeds into workers' comp, be thorough	Ops app → Checklist → Emergency Response
Robbery / Security Threat	Robbery, bomb threat, or security emergency — timeline and police report info	Ops app → Checklist → Emergency Response
Property Damage	Damage to restaurant property — equipment, building, vehicles, vandalism	Ops app → Checklist → Emergency Response

⚠️ Important: Be detailed and factual. Include names, times, witness information, and photos when possible. These forms may be used in insurance claims or legal proceedings.

📚 Playbooks & Reference Guides

📚

Manager Playbooks

In-depth reference guides — your "official answer" for any procedure question

Playbook	What's Inside	When You'll Need It
Operations Manual	17-section reference: service standards, dough, pizza, chicken, buffet, bar, food safety, HR, finance, crisis management	Procedure questions
SUSA Evaluation	Complete corporate evaluation (9,775 points, 5 sections, 6 critical auto-fail items)	SUSA prep or self-eval
Food Safety & Sanitation	LA County FOIR scoring, major violations, closure conditions, inspection process	Health inspection prep
7shifts Manager Playbook	Onboarding employees, file updates, daily operations, payroll period close	Scheduling & payroll
Employee Policy Playbook	2026 HR policies — ABC alcohol service, attendance, paid sick leave, final pay	Employee questions, discipline
Training Videos	20 video modules for all positions — English & Spanish	Onboarding, refreshers

🎓 Training & Development

🎓

Team Training Materials

80+ training PDFs organized by department — English & Spanish

Resource	What's There	Where to Find It
Training PDFs	Station guides, quizzes, orientation packets, manager certification checklists — by department	Homepage → Team Training Materials
Training Videos	20 video modules covering Cashier, Pizza Maker, Fry Cook, Bartender, Safety, and more	Playbooks → Training Videos
Prime Cost — Labor	Labor KPI analysis, scheduling roadmap, downloadable PDF guides	Homepage → Manager In-Service Training
Prime Cost — Cost of Goods	COGS training, daily 20-item fast-check, variance alerts, food cost control	Homepage → Manager In-Service Training
Food Item Specs	Official Shakey's USA spec sheets — pizza recipes, portioning, dough, catering	Homepage → Food Item Specs

💡 Tips & Tricks

🖨️

PrintingEvery checklist and playbook has a Print button. Pages are formatted for clean letter-size output with full color.

💾

Offline UseMost pages have a Download HTML button — save a copy to use without internet access.

📱

Any DeviceThe site is fully responsive. Pull up a checklist on your phone right at the station where you need it.

🔖

BookmarksSave your most-used pages as browser bookmarks for one-tap access during service.

🎨

Color CodingCards are color-coded by category. Learn the colors and you'll navigate by muscle memory.

🌐

Always CurrentThe intranet updates automatically — you always have the latest version of every form and guide.

📌 Remember: The intranet is your go-to resource. If you're unsure about a procedure, check the Operations Manual. If you need a form, it's in Checklists. When in doubt, the answer is on the intranet.